The account manager: The facility’s point of contact

Learn travel healthcare like a from fellow travelers (unbiased and honest)

The account managers can have a big role in landing you a job but with most companies, you probably won’t have much communication with them. Their role is to talk to hospitals or the hospitals’ MSPs. They help manage hospital relationships and build new relationships to get their agency access to more job openings. Many times, if you have a question about a job, your recruiter will go through the account manager, who then goes to the hospital or MSP to get the answer.

Their job is to know everything about the jobs. The recruiter’s job is to know everything about you.

The account manager’s role

What they need and do: They want to give their clients (the hospitals) great candidates. They win when they are able to submit the talent (us) to them and their talent gets picked over other agencies’. They will write their current clients to try to find out new information, the status of a job, or if they have new needs. They are the ones who will ask their clients if we got picked to be interviewed or if we are getting an offer after an interview. Just like how recruiters can have a lot of trouble getting ahold of us at times, account managers can spend a lot of time balancing time writing their clients too much and just waiting to hear back. When we, as the travelers, feel like we are waiting and not hearing ANY updates about the jobs we submit to… trust me, these account managers feel it too! They want the same thing as us- communication! (And getting us the job)

Who they interact with the most: The MSPs and hospitals. Many companies have morning meetings where the account managers will highlight to the recruiters which clients have new needs, urgent needs, or back door contracts. They strategically try to impress certain hospitals or MSPs so they can be the agency the facility trusts. So if they just got a direct contract with Denver Children’s Hospital, you can bet they will beg their recruiters to tell all of us (the talent) about the open jobs so they can impress their new client, and the client will keep them.

Your relationship with them

How to impress them: Communication, a complete profile, and looking like an impressive candidate for them to pitch to their clients. Don’t say yes to a job if you are unsure. It makes the account managers have to have awkward conversations with their clients if we back out carelessly (just like recruiters have to have awkward conversations with us if a client cancels us). Make decisions as quickly as you can and never ghost your recruiter after an interview. It’s not good to have their clients wait forever to hear back after an offer- they need to either keep interviewing or start onboarding you.

What motivates them: Bookings! When their clients and MSPs are getting amazing candidates (us) submitted to job needs- the account managers are happy!

What frustrates them: Too many open job orders with no submittals to their strategic partners. If an account manager has a dream client who they know has LOTS of agencies they could pick from to help them get a candidate, and that account manager is lucky enough to work with them, they want to impress them. If the recruiters can’t get us to submit to their best clients, the account managers are stuck looking not so great to them.

The other players

The account manager isn’t the only one playing in this game. Check out the rest of these people (and the not-people too) and how they’re a part of your travel therapy journey.

  • The hospital or facility – The one who pays for everything else
  • Travel therapy agencies – Your employer & the middle man
  • VMSs and MSPs – The robots you need to make happy
  • The recruiter – The most important player for the traveler experience
  • The travel therapist: You! (The talent 😊)

 

Cheers to the travel therapy game being a win-win for everyone,

xo Laura

Keep learning, empowered travelers 💪

Where do you want to travel to?

Tell us in a quick survey and we will match you with vetted recruiters who have the locations, benefits, and personality you want!

Empowered travelers are travelers that love to learn and grow! Learn how the industry works and use our free tools to be confident and excited about your journey ahead! 

Additional Reimbursements

Did your offer come with something extra that would cost the staffing agency money? This may include a CEU class, scrubs, or sign on bonuses. Don’t worry if this section is blank, most offers don’t have extra reimbursements.

Travel Reimbursements

This is tax-free money that is paid to you to help you pay for the expense of traveling to your assignment. Many staffing agencies pay for this per mile up to a certain amount. They will usually pay this on your first paycheck or split between your first paycheck and last. If you are traveling a short distance this could be a very small amount.

Also, it’s becoming more popular for an agency to not offer this at all. It’s really not a big deal though. If you don’t get travel reimbursement money you should make a bit more in your weekly pay so many times it all equals out.

Weekly Housing Stipends

If you have a tax home you can get money in two ways: Your taxable base pay per hour + tax-free stipends that help pay for your housing and meals in your new city. This is usually presented to travelers on a weekly or per shift basis.

The government tells the staffing agency the maximum they are allowed to pay travelers based on the cost of living in each zip code.

The staffing company does not usually get to pay us the full amount since they only have the amount the facility is willing to pay for us. That may end up being less than the government’s max, if so, no worries. This is okay as long as the total package is fair.

Weekly Meal Stipends

If you have a tax home you can get money in two ways: Your taxable base pay per hour + tax-free stipends that help pay for your housing and meals in your new city. This is usually presented to travelers on a weekly or per shift basis.

The government tells the staffing agency the maximum they are allowed to pay travelers based on the cost of living in each zip code. The staffing company does not usually get to pay us the full amount since they only have the amount the facility is willing to pay for us. That may end up being less than the government’s max, if so, no worries. This is okay as long as the total package is fair.

Weekly Insurance Costs

Medical insurance can impact your final paycheck a lot since it will deduct pay from your check each week. If you are taking the company health insurance, you are going to want to know up front about how much this will cost you per week.

The average is around $30 a week but some companies charge as much as $100 a week to their travelers and some offer some health insurance options for free. If you are not taking their insurance just set this to zero.

Hours per week

For this calculation, put the hours per week you are expecting to work. And then feel free to run it again with the hours you are guaranteed. Many times contracts have guaranteed hours that are lower than the expected hours.

Guaranteed hours means if the facility doesn’t need you to come in, you will still get paid as long as it was their choice and not yours to not work.

Also, find out if this contract has any “call off shifts” where the hospital can call you off without pay a certain number of times per contract. This is common and not a deal breaker but just good to know!

Length of assignment

In travel nurses and allied health the most common length of a travel assignment is 13 weeks. If you are looking for a contract shorter or longer just ask! Sometimes facilities or hospitals who hire you will be flexible.

Taxable rate per hour

If you have a tax home you can get money in two ways: Your taxable base pay per hour + tax-free stipends that help pay for your housing and meals in your new city.

If you do not have a tax home all of your pay will be taxed and put in this field.

Good to know: Your taxable base pay is the only part of your paycheck that is legally considered income. The average taxable base pay is $20 but you might get offers higher or lower than this. It’s the only part of your paycheck that is taxed

Nomadicare’s purpose is to empower. It’s the lifeblood that flows through every single thing we create. We are here to make sure every traveler has all the transparent knowledge they need to make empowered decisions. We want you to feel confident so you can live your dream!

Nomadicare is partnered with dozens of companies and each of those companies have access to different settings, locations, and exclusive contracts. We know their benefit options and who have jobs in each location. We will match you to the best recruiters for you and your goals. Every single recruiter has been vetted and comes with the Nomadicare guarantee.
You can browse the open jobs from many of our company partners on the Nomadicare’s anti bait and switch job board. When you see one that catches your eye, the goal is to apply asap. Jobs are closing faster than ever with all the craziness this year so speed is our best friend. When you request an interview, we’ll instantly match you with the vetted recruiter who posted that job.
Typically 0-3 months before you are ready to start your next assignment is best. A short quiz will give us a picture of who you are, and what you are looking for. After the quiz we’ll have everything we need to match you with the perfect recruirer for your travel goals
If you know where you want to go and you’re ready to travel, Instant Matching is perfect for you. You can browse the open jobs from many of our company partners on the Nomadicare’s anti bait-and-switch job board. When you see one that catches your eye, the goal is to apply asap. Jobs are closing faster than ever with all the craziness this year so speed is our best friend.
We highly recommended being ready! Having all of your documents and being super responsive are key. Speed is the biggest factor in getting the job you want. We recommend using a free service like Kamana, which you can share your online resume, credentials, and licenses with a single link to any of our vetted recruiters when requesting an interview.
Graph Café, Chiang Mai, Thailand 🥇